Ideapop| Find the leaks in your customer journey.

Step one / tell me where to send it

Who am I reading this for?

Your answers shape your results on the next screen. They also travel with your results, so if we talk, we start at the leak, with the small talk already handled.

First name

Email

Business or organization

Website, if you have one

Step two / the honest answers

01A customer says yes. What happens in the first 24 hours?

A warm welcome, clear next steps, and they know exactly what happens next. An automatic confirmation goes out. Accurate, and a little cold. It depends on which of us is handling it that day. Honestly, sometimes nothing much, until they reach out to us.

02A step gets missed. A form, a payment, a check-in. Who notices?

The system flags it and a person follows up. A staff member notices, usually while doing something else. The customer tells us. Nobody, until it turns into a problem.

03The one person who knows how something works is out for a week. What happens?

We are covered. It is written down and somebody else can run it. We scramble, and somebody ends up texting them. Certain things simply wait until they are back. Our customers would feel it.

04Where does your team’s time actually go?

Sending reminders and keeping schedules straight. Copying information between places, paperwork, and reports. Answering “how do we do this again?” inside the team. Chasing customers for replies, forms, and payments.

05The appointment, program, or delivery is over. What brings them back?

The next step is already booked, or there is a clear plan to return. We reach out when someone remembers to. An occasional announcement or campaign. Mostly nothing. They come back on their own, or they do not.

06What do customers keep asking, that the journey should have already answered?

What it costs and what their options are. What happens next, and how to get ready. How to reach an actual human. Very little. The same questions rarely come twice.

In one sentence: what happens right after a customer says yes, at your place?

Your answers are used to produce your results on this page. If we talk, bring them with you. They are the agenda.

Your Leak Finder results

Your leak has a name.

01

What you told me

02

What this leak costs

03

What I would fix first

The question behind the screen

Skip to booking a Fit Call

One leak · one conversation

One leak. One plan.

Bring your results. We start there.

On a Fit Call we take your named leak apart together, what it touches, what fixing it takes, and whether I am the right person to build it with you. Your answers come with you, so the call starts at the real work.

Request a Fit Call Keep exploring

Your customer said yes?
That’s the easy part. Now, why would they come back?

The road after yes

Your leak has a name.

What you told me

What this leak costs

What I would fix first

The question behind the screen

Bonus your front door, from the website read

One leak. One plan.

Your customer said yes?That’s the easy part. Now, why would they come back?

The road after yes

Your leak has a name.

What you told me

What this leak costs

What I would fix first

The question behind the screen

Bonus your front door, from the website read

One leak. One plan.

Your customer said yes?
That’s the easy part. Now, why would they come back?